FAQs

Welcome to our FAQ section! At NOVA Creations Lab, we want your shopping experience to be smooth and hassle-free. Here are some of the most common questions our customers ask! 🛍️✨

🚚 Shipping & Delivery

📦 Where do you ship from?
We ship from different warehouses worldwide to ensure fast and efficient delivery! 🌍

⏳ How long does shipping take?
📍 United States: 3 to 5 business days 🇺🇸
🌍 International Orders: 7 to 15 business days, depending on the destination ✈️

📍 Can I track my order?
Absolutely! Once your order ships, you’ll receive an email with a tracking number so you can follow your package’s journey. 🔍📦

🔄 Returns & Refunds

📆 What is your return policy?
You have 30 days from the delivery date to return your items. Products must be unused, in original packaging, and in resellable condition. Some items (e.g., intimate wear, personalized products) are non-returnable for hygiene and customization reasons.

💰 When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. Refunds will be issued to the original payment method.

📩 How do I start a return?
Easy! Just email us at support@novacreationslab.com with your order number and reason for return. Our team will guide you through the process! 😊

💳 Orders & Payments

🛍️ What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout! 💳✨

📧 Can I modify or cancel my order?
We process orders fast, so if you need to make changes, contact us at support@novacreationslab.com within 12 hours of placing your order. After that, modifications may not be possible. ⏳

🌍 Products & Stock

🔎 How can I find a specific product?
Use our search bar at the top of the page 🔍 or browse through our categories like Pets, Kids, Travel, Fashion, Tech, Sports, and Home! 🛒

📦 Are your products high quality?
Absolutely! We carefully curate and test our products to ensure the best quality at the best prices! 💎👌

❓ Still Have Questions?

No worries! Our support team is happy to assist you! 💙
📧 Email us at support@novacreationslab.com and we’ll get back to you ASAP!

🔹 NOVA – Creating Moments, One Product at a Time. 💫