Shipping & Returns

At NOVA Creations Lab, we want your shopping experience to be as smooth as possible! 🛍️✨ Below, you’ll find all the details about our shipping times and return policy.

🚀 Shipping Information

📍 United States: Delivery takes 3 to 5 business days. 🇺🇸
🌍 International Shipping: Delivery takes 7 to 15 business days, depending on the destination. ✈️

🔹 Processing Time: Orders are processed within 24-48 hours (excluding weekends & holidays).
🔹 Tracking: Once your order ships, you’ll receive a tracking number via email to keep an eye on your package! 📍🔍

🔄 Returns & Exchanges

We want you to love what you buy! ❤️ If you're not 100% satisfied with your purchase, here’s what you need to know:

✅ Returns are accepted within 30 days of receiving your order.
✅ Items must be unused, in original packaging, and in resellable condition.
✅ Certain items (e.g., intimate wear, personalized products) are non-returnable for hygiene and customization reasons.

📩 How to Return an Item?

1️⃣ Contact our support team at support@novacreationslab.com with your order number and reason for return. 📧
2️⃣ We’ll provide return instructions and the return shipping address.
3️⃣ Once we receive your return, we’ll process your refund or exchange within 5-7 business days. 💳

❓ Need Help?

We’re here for you! If you have any questions about your order, shipping, or returns, don’t hesitate to reach out to us at support@novacreationslab.com. Our friendly customer support team is always happy to assist! 💙

🔹 NOVA – Creating Moments, One Product at a Time. 💫